§ Qualification policy

What you're paying for, before the phone rings.

You should be able to read the rules before you agree to them. These are the actual questions each market asks — generated from the funnel that runs, not a description of it written separately and left to rot.

§01

Water Damage Restoration

  1. What's happening?Burst pipe or leak · Storm or flooding · Sewage backup · Mold from water · Something elsemust answer
  2. Is water actively spreading right now?Yes, right now · In the last day or two · Older / already driedmust answer
  3. Is it a home or a business?Home · Businessoptional
  4. Planning to file an insurance claim?Yes · No · Not sureoptional
§02

Roofing & Storm Damage

  1. What's going on with your roof?Active leak · Storm or hail damage · Old or worn roof · Full replacement · Just need an inspectionmust answer
  2. Is water getting in right now?Yes, actively leaking · A little / sometimes · No leakmust answer
  3. Is it a home or a business?Home · Businessoptional
  4. Filing a storm or insurance claim?Yes · No · Not sureoptional
§03

Senior Care Placement

  1. Who needs care?My parent · My spouse · Myself · Another relativemust answer
  2. What's prompting the search?Coming home from hospital or rehab · Things are slipping at home · Planning ahead · Not sure yetmust answer
  3. What kind of care are you weighing?Assisted living · Memory care · Independent living · In-home care · Not sure yetoptional
  4. How soon might a move happen?Within days · A few weeks · A few months · Just exploringoptional
  5. Will Medicaid be paying for any of the care?No · Yes · Not sureoptional

Our service is free to your family. Senior living communities pay us a referral fee when a family moves in — we'll always tell you which ones do, before you tour. We do not accept fees for Medicaid-funded placements.

§04

Personal Injury Attorneys

  1. What kind of injury?Car or truck accident · Injured at work · Slip, fall, or premises · Medical malpractice · Something elsemust answer
  2. When did it happen?Within the last week · Within the last few months · Longer ago · Not suremust answer
  3. Did you see a doctor or get treatment?Yes · Not yet · Nooptional
  4. Was someone else at fault?Yes · Partly · Not sureoptional

We are attorney advertising and a referral service — not a law firm — and we do not give legal advice. We connect you with one independent local attorney who pays a marketing fee. Contacting us does not create an attorney-client relationship, and no outcome is ever guaranteed.

§05

What we don't charge you for

A policy that only says what counts is half a policy. These are the cases you are not billed for, and the ones you can raise in your portal if we get one wrong.

Never billable

Exclusions

  • Wrong service — The caller wants something you don't do, or something outside the category your market covers.
  • Outside your area — The caller isn't in the service area agreed for your market.
  • A duplicate — The same person, about the same job, inside the agreed duplicate window.
  • Not a real enquiry — Spam, a wrong number, a sales call, or a hang-up before the qualifying questions are answered.
  • Too short to qualify — A call that ends before it reaches the agreed minimum connected duration for your market.
If we get it wrong

Disputes

  • Raise it on the charge itself in your partner portal — no email thread required.
  • Within 30 days of the charge, while it is unpaid.
  • Raising a dispute doesn't change the amount on its own; it puts the charge in front of us with your reason attached.
  • We come back to you either way, and the decision is recorded against the charge.

Form enquiries are screened against these questions before they reach you. Calls are screened by the same questions on the line, and a market does not go live until we have confirmed the two match — see partner requirements for what we check on your side. Per-market specifics live on each market's own page.

§ Next

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