Qualification policy

What you're paying for, before the phone rings.

You should be able to read the rules before you agree to them. These are the actual questions each market asks — generated from the funnel that runs, not a description of it written separately and left to rot.

1. What's happening?Burst pipe or leak · Storm or flooding · Sewage backup · Mold from water · Something elsemust answer
2. Is water actively spreading right now?Yes, right now · In the last day or two · Older / already driedmust answer
3. Is it a home or a business?Home · Businessoptional
4. Planning to file an insurance claim?Yes · No · Not sureoptional

1. What's going on with your roof?Active leak · Storm or hail damage · Old or worn roof · Full replacement · Just need an inspectionmust answer
2. Is water getting in right now?Yes, actively leaking · A little / sometimes · No leakmust answer
3. Is it a home or a business?Home · Businessoptional
4. Filing a storm or insurance claim?Yes · No · Not sureoptional

1. What's going on?Burst pipe or leak · Sewer or drain backup · No hot water · No water at all · Something elsemust answer
2. Is water getting out right now?Yes, right now · Stopped, but recently · Nomust answer
3. Is it a home or a business?Home · Businessoptional
4. Have you been able to shut the water off?Yes · No · Not sure howoptional

1. What are you dealing with?Fire damage · Smoke or soot damage · Water from firefighting · Something elsemust answer
2. When did it happen?Today · In the last few days · Longer agomust answer
3. Is the property secured against the weather?No, it's still open · Partly · Yesoptional
4. Filing an insurance claim?Yes · No · Not sureoptional

1. What have you found?Visible mold growth · Musty smell, nothing visible · After a leak or flood · Health concerns at homemust answer
2. Roughly how much area is affected?A small patch · A wall or a room · More than one room · Not sure / can't see it allmust answer
3. Is it a home or a business?Home · Businessoptional
4. Do you know where the water is coming from?Yes, we know · We have an idea · No ideaoptional

Mold assessment and mold remediation are separately licensed in Florida, Texas, and other states, and the same firm may not perform both on one job. We keep them separate — the specialist who assesses your property is not the one who profits from the removal. We connect you with licensed local specialists; we do not perform the work ourselves.

1. What's the system doing?No cooling · No heat · Running but not keeping up · Thinking about replacing · Service or tune-upmust answer
2. Is the system down right now?Yes, completely · Working but poorly · No, it's finemust answer
3. Is it a home or a business?Home · Businessoptional
4. Roughly how old is the system?Under 5 years · 5-12 years · Over 12 years · Not sureoptional

1. What's happened?Tree down on a structure · Storm debris to clear · Tree I'm worried about · Trimming or stump removalmust answer
2. Is anything on a building, vehicle, or blocking access?Yes, on a structure or vehicle · Blocking access only · No, it's clearmust answer
3. Is it touching or near a power line?Yes · No · Not sureoptional
4. Filing a storm or insurance claim?Yes · No · Not sureoptional

1. What are you seeing?Cracks in walls or foundation · Sloping or uneven floors · Doors or windows sticking · Wet basement or crawlspace · Something elsemust answer
2. Has anyone looked at it yet?No, not yet · A contractor has quoted it · An engineer has assessed itmust answer
3. Is it a home or a business?Home · Businessoptional
4. How soon are you looking to get this done?As soon as possible · Within a few months · Getting quotes / just exploringoptional

1. Who needs care?My parent · My spouse · Myself · Another relativemust answer
2. What's prompting the search?Coming home from hospital or rehab · Things are slipping at home · Planning ahead · Not sure yetmust answer
3. What kind of care are you weighing?Assisted living · Memory care · Independent living · In-home care · Not sure yetoptional
4. How soon might a move happen?Within days · A few weeks · A few months · Just exploringoptional
5. Will Medicaid be paying for any of the care?No · Yes · Not sureoptional

Our service is free to your family. Senior living communities pay us a referral fee when a family moves in — we'll always tell you which ones do, before you tour. We do not accept fees for Medicaid-funded placements.

1. What kind of injury?Car or truck accident · Injured at work · Slip, fall, or premises · Medical malpractice · Something elsemust answer
2. When did it happen?Within the last week · Within the last few months · Longer ago · Not suremust answer
3. Did you see a doctor or get treatment?Yes · Not yet · Nooptional
4. Was someone else at fault?Yes · Partly · Not sureoptional

We are attorney advertising and a referral service — not a law firm — and we do not give legal advice. We connect you with one independent local attorney who pays a marketing fee. Contacting us does not create an attorney-client relationship, and no outcome is ever guaranteed.

A policy that only says what counts is half a policy. These are the cases you are not billed for, and the ones you can raise in your portal if we get one wrong.

Form enquiries are screened against these questions before they reach you. Calls are screened by the same questions on the line, and a market does not go live until we have confirmed the two match — see partner requirements for what we check on your side. Per-market specifics live on each market's own page.