This Privacy Policy explains how Your City Pros (operated by GradeCircle Inc.) collects, uses, discloses, and protects personal information, and the choices and rights you have. It applies to information collected through this website and by telephone. Your City Pros is a lead-generation and referral service, so the defining feature of our business — and of this policy — is that we share the information you give us with the independent, licensed restoration providers who pay us. Please read the sharing section carefully.
The short version
We collect the contact details and situation you provide, plus limited technical data from your visit.
We share that information with one or more independent, licensed restoration providers so they can contact you about your request — this is the core of our service, and those parties pay us a fee.
Depending on where you live, this sharing may be a “sale” or “sharing” under state privacy law, and you can opt out.
You can access, delete, or correct your information, opt out of sale/sharing, and withdraw consent at any time. See “Your privacy rights.”
Notice at collection
At or before the point we collect your information, this is our notice under the California Consumer Privacy Act (as amended) and comparable state laws. We collect the categories of personal information described in the next section; we collect it to connect you with independent, licensed restoration providers, to verify and route your request, to operate and secure this site, and to meet legal obligations. We disclose it to those providers and to our service providers, and that disclosure may be a "sale" or "sharing" as those terms are defined by state law. We retain each category as described in "How long we keep information." You have the rights described in "Your privacy rights," including the right to opt out of sale/sharing. We do not use or disclose sensitive personal information beyond the purposes permitted by law.
Who we are and what this policy covers
Your City Pros is a trading name operated by GradeCircle Inc. We connect consumers in Your City, and surrounding areas with independent, licensed restoration providers. We are not a restoration contractor. This policy covers personal information we collect through this site and by phone; it does not cover the independent providers we refer you to, who handle your information under their own policies once you engage with them.
Personal information we collect
Identifiers: your name, telephone number, email address, and the property address or approximate location relevant to your request.
Your request details: the information you provide about your situation through a form or by phone (the “commercial” or customer-record category under some laws).
Internet and device activity: IP address, browser and device type, operating system, the pages you view, and the referring page.
Approximate geolocation: derived from your telephone area code or IP address — we do not collect precise GPS location.
Audio: where you call a number on this site, call metadata (number, time, duration) and, where disclosed at the start of the call, a recording.
Consent records: a timestamped record of the disclosure shown to you and the consent you provided, including the page it was collected on.
Inferences and derived attributes: values we append to route your request (for example, service type or a state derived from your area code), each tagged by how it was obtained.
Sensitive personal information: only as you choose to provide it — for this site, information about your property and the loss. We use sensitive information solely to perform the service you requested and do not use it to infer characteristics.
Statutory categories of personal information
For clarity under state privacy laws, the personal information above falls within these enumerated categories: identifiers (name, phone, email, address, IP address); customer records (the details of your request); commercial information (the service you sought); internet or network activity (browsing and interaction data); approximate geolocation; audio information (call metadata and any disclosed recording); and inferences drawn to route your request. Where you provide it, health, condition, or matter details may constitute sensitive personal information.
We collect each category from the sources described below, use it for the business purposes described above, and disclose it to the categories of recipients listed under "Categories of third parties we disclose to." We do not collect Social Security numbers, driver's-license numbers, financial-account numbers, precise geolocation, or biometric information through this site.
Where the information comes from
Directly from you, when you submit a form or speak with us by phone.
Automatically from your device and browser as you use the site.
From service providers acting on our behalf — for example, telephone or address verification and analytics vendors — and from the advertising platforms that referred you.
How we use your information
To connect you with one or more independent, licensed restoration providers who can respond to your request.
To verify that a phone number and location are valid and within our service area.
To operate, secure, measure, and improve the site and our advertising, and to detect and prevent fraud, spam, and abuse.
To keep records of consent and to comply with our legal, tax, and recordkeeping obligations.
For any other purpose disclosed to you at the time of collection or to which you consent.
Categories of third parties we disclose to
The independent, licensed restoration providers to whom we refer your request.
Service providers and processors (telephony, consent capture, verification, hosting, analytics, payments).
Advertising and analytics partners.
Legal, regulatory, and professional advisors, and parties to a corporate transaction, where applicable.
Do Not Track and Global Privacy Control
Some browsers offer a “Do Not Track” signal; because there is no common standard for it, we do not respond to DNT signals at this time.
We treat a Global Privacy Control (GPC) signal as a valid request to opt out of the sale or sharing of personal information for the browser and device from which it is sent, where required by law.
Call monitoring and recording
Calls may be monitored or recorded for quality, training, verification, and compliance. Where required by the caller's or recipient's state, we disclose recording at the start of the call. If you do not wish to be recorded, tell us and do not continue the call.
How long we keep information
We keep lead records, call recordings, and consent records only as long as needed for the purposes described in this policy and to meet our legal, tax, and recordkeeping obligations, after which we delete or de-identify them on a defined schedule. Retention periods vary by record type and by the law that applies to it.
How we protect information
We use reasonable administrative, technical, and organizational safeguards designed to protect the information we hold — including encryption in transit and at rest, access controls, and restricted administrative access. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
Data breach notification
If we become aware of a security incident that compromises your personal information, we will investigate and, where required by applicable law, notify affected individuals and the relevant authorities within the timeframes those laws require. Our contractual arrangements require our service providers and the providers we refer you to to notify us promptly of incidents affecting information we entrusted to them so we can meet these obligations.
Your privacy rights
Depending on where you live, you may have some or all of the following rights: to know and access the personal information we hold about you and how we use and disclose it; to receive a copy of it; to delete it; to correct inaccurate information; to opt out of the sale or sharing of personal information and of targeted advertising; to limit the use of sensitive personal information; and to not be subjected to solely automated decisions with legal or similar effects.
Residents of California (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have these rights, and in several states a right to appeal a decision on your request. We do not discriminate against you for exercising any right.
We do not knowingly “sell” personal information for money, but our sharing with independent, licensed restoration providers may qualify as a “sale” or “sharing” under these laws; you may opt out as described below.
How to exercise your rights
Submit a request through our form at /do-not-sell, or email help@example.com. To protect your information, we verify requests using the details you provide and may need to confirm your identity.
You may use an authorized agent to submit a request on your behalf, subject to verification of the agent's authority. We respond within the timeframe required by applicable law, and where a law provides an appeal process, we will tell you how to appeal a denial.
Financial incentives and children
We do not offer financial incentives in exchange for the collection, sale, or sharing of personal information.
This site is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 16; if you believe a child has provided information, contact us and we will delete it.
Users and data location
This site is intended for users in the United States, and information is processed in the United States. If you access the site from outside the United States, you do so on your own initiative and are responsible for compliance with local law.
Changes to this policy, and how to contact us
We may update this policy from time to time. Material changes will be posted here with a new effective date. Your continued use of the site after an update means you accept the revised policy.
Questions or requests: help@example.com. Mailing address available on request from GradeCircle Inc.